Shipping Policy – Hendrick Jewellers

Thank you for shopping with Hendrick Jewellers Pvt (Ltd). We are committed to delivering your precious jewelry safely and promptly within Sri Lanka.

1. Delivery Area

We currently offer shipping services only within Sri Lanka. We do not ship internationally at this time.

2. Delivery Time

Orders are typically processed and dispatched within 2-3 business days after payment confirmation. Delivery times vary depending on your location but generally take between 3-7 business days.

3. Shipping Charges

Shipping fees are calculated based on your delivery address and will be displayed at checkout. We strive to keep shipping costs fair and transparent.

4. Delivery Process

We partner with trusted local couriers to ensure safe delivery.
You will receive a shipment confirmation email with tracking details once your order is dispatched.
Please ensure that someone is available at the delivery address to receive the package.

5. Failed Delivery

If delivery is unsuccessful due to an incorrect address or the recipient being unavailable, we will attempt to contact you. Additional charges may apply for re-delivery.

6. Damaged or Lost Packages

If your order arrives damaged or is lost during shipment, please contact us immediately with your order details and photographs of the damage. We will work promptly to resolve the issue.