Refund and Returns Policy – Hendrick Jewellers

At Hendrick Jewellers Pvt (Ltd), we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Refunds

Refunds are available for products that are:

Returned within 30 days of delivery
In their original condition, unused, and with all original packaging and tags intact
Non-customized and non-personalized items

Note: Customized, engraved, or personalized items are not eligible for returns or refunds unless there is a manufacturing defect.

2. How to Request a Refund

To initiate a refund, please contact our customer support team within 30 days of receiving your order at:

Email: orders@hendrickjewellers.com
Phone: (+94) 77 713 9559

Include your order number and details about the item(s) you wish to return. Our team will provide you with instructions on how to proceed.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure your return arrives safely.

4. Refund Processing

Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.

5. Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will arrange for a replacement or full refund at no additional cost to you.