Welcome to Hendrick Jewellers (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hendrickjewellers.com and use our online services.

1. Information We Collect

Personal Information

When you use our website, place an order, or contact us, we may collect personal information such as your:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely by trusted third-party payment providers)
  • Account login credentials (if you create an account)

Non-Personal Information

We also collect non-personally identifiable information, such as:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on the website
  • Referring URLs

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Send you updates about your order status
  • Improve our website, products, and services
  • Send promotional emails, newsletters, or special offers (you can unsubscribe at any time)
  • Ensure website security and prevent fraudulent activity

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, but this may affect website functionality.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Trusted service providers who assist us with operations such as payment processing, shipping, and marketing
  • Law enforcement or government agencies if required by law or to protect our rights

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal data during transmission and storage. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of marketing communications at any time via the unsubscribe link
  • Control cookies and tracking technologies through your browser

7. Children’s Privacy

Our website and services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us to request removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for updates. Continued use of our site after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Hendrick Jewellers Pvt (Ltd)
Email: support@hendrickjewellers.com
Phone: (+94)77 713 9559
Address: Mayuri lane , Colombo 11, Colombo, Sri Lanka

Last updated: June 2025