Frequently Asked Question​
At Hendrick Gems and Jewellers, we strive to make your shopping experience as smooth and enjoyable as possible. Here you’ll find answers to the most common questions about our products, ordering process, shipping, customization options, and more.
If you don’t see your question here, please feel free to reach out to our friendly customer support team. We’re always happy to help you find the perfect piece or assist with any concerns.
A: Simply browse our collection, select your favorite pieces, choose any customization options if available, and add them to your cart. When ready, proceed to checkout and follow the instructions to complete your purchase.
A: We accept KOKO payments, and in-store payment options. Payment is processed safely through encrypted gateways.
A: Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible to assist you.
A: Standard shipping usually takes 5-7 business days. Custom or personalized orders may take up to 2-3 weeks, depending on the complexity.
A: Currently, we only ship within Sri Lanka. We do not offer international shipping at this time.
A: Once your order ships, you will receive a tracking number via email to monitor your package’s progress.
A: Yes, all our gemstones come with certification to guarantee their quality and authenticity.
A: Absolutely! We offer a range of customization options such as engraving, metal type, and stone selection. Please check the product page or contact us for details.
A: We provide a detailed ring size guide on our website. If you need further assistance, our customer support team is happy to help you find the perfect fit.
A: We offer a 30-day return policy for non-customized items in their original condition. Customized or engraved pieces are non-returnable unless there is a manufacturing defect.
A: Yes, all our jewelry comes with a one-year warranty covering manufacturing defects. Please keep your purchase receipt for warranty claims.
A: You can reach us via email at support@hendrickjewellers.com or call our toll-free number during business hours. Visit our Contact Us page for more details.
Privacy Policy
Protecting your personal data with transparency and care. Learn how we collect, use, and safeguard your information.
Terms & Conditions
Understand the rules and guidelines for using our website and services to ensure a smooth shopping experience.
Refund Policy
Clear and fair refund procedures to keep you confident in your purchase. Find out how to return or exchange items.
Hendrick Jewellers
- Spark Your Style -
At Hendrick Gems and Jewellers, we craft more than jewelry — we create lasting memories. Our passion for precision and artistry ensures every piece is as unique as the person who wears it.
Committed to exceptional quality and personalized service, we bring your vision to life with elegance and care. Experience the brilliance that defines us.
